Terms of Use

Ownership and Use Restrictions
The product and service-related content and products contained within the Site (including, but not limited to, photos, text, images, logos and other intellectual property related to Marked by Imagination) are either owned by or licensed to Marked by Imagination, Inc. and are protected by copyright.  The Marked by Imagination name and logo and all product names and logos are the property of Marked by Imagination, Inc.. All other trademarks, logos and service marks (collectively, the "Trademarks") appearing on the Site are Trademarks of their respective owners.  Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of its respective owner.  Your use of the Trademarks displayed on the Site, or any other content on the Site is strictly prohibited.

Third Party Materials and External Links
This Site may provide links to other World Wide Web sites or resources; other World Wide Web sites or resources may provide links to the website. Because Marked by Imagination, Inc. has no control over such sites and resources, you acknowledge and agree that Marked by Imagination, Inc. is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources.

You further acknowledge and agree that Marked by Imagination, Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource, or the actions of the operators of any such site or resource.

Links to third-party websites and/or materials does not imply endorsement by Marked by Imagination, Inc., nor does it imply an endorsement of Marked by Imagination by the party being linked to.

Third-party websites are subject to their own posted privacy policies.  Reference the MarkedByImagination.com
Privacy Policy for additional information.

Linking to MarkedByImagination.com
No links to the website MarkedByImagination.com may be "framed" to the extent such frame contains any sponsorship, advertising or other commercial text or graphics.  All links to the website must be to
http://www.markedbyimagination.com, the website home page.  "Deep Linking" to internal pages of the website is expressly prohibited.

Purchases from MarkedByImagination.com
Marked by Imagination, Inc. reserves the right, in its sole discretion, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer.

Customization/Personalization Guidelines
You may have the option to customize certain Merchandise ordered on the Site (e.g., gift merchandise, promotional products, and award/recognition items).  Marked by Imagination, Inc. reserves the right, in its sole discretion, without prior notice, to refuse to fulfill any order for Merchandise containing personalized content which Marked by Imagination, Inc. deems to be illegal, offensive or inappropriate.

Marked by Imagination, Inc. is not responsible for customization errors resulting from incorrect, customer provided customization information.  Each Marked by Imagination product that can be customized will be engraved with the exact information you provide with your order including capitalization, numbers, punctuation and standard characters such as &, @, and *.  We are unable to reproduce international characters (characters with accents marks, umlauts, etc.). Please enter only characters that appear on standard American keyboards.

If we are uncertain as to your intentions, we will contact you for clarification before we process your order.  Customized Marked by Imagination products are non-returnable and non-refundable.

Font Styles
Certain items purchased on MarkedByImagination.com
are personalized with the font as it is pictured unless otherwise specified.  You will notice font styles do vary from product to product.  This cannot be changed.  We can only personalize your gift with the font pictured.

Natural Materials
Certain Marked by Imagination products are made from natural materials such as wood.  In such cases, the purchaser acknowledges that materials such as wood are natural materials with variations in color and other characteristics and agrees to accept such natural variations.

Sales Tax
Minnesota sales tax (6.5%) will be added to all orders shipped to a Minnesota address.  The purchaser is responsible for any and all other applicable sales or use taxes.

Guarantee
Marked by Imagination guarantees that your product(s) will be fabricated from the highest quality materials and will be free from material and/or fabrication defects or we will replace the defective item(s) or provide you with a full refund of your purchase price.

Return Policy
If you are not completely satisfied with your Marked by Imagination product, you may return any non-customized item to us for refund within 30 days of the shipment date. Shipping and handling charges are non-refundable.  Customized items are non-returnable and non-refundable.

Dated items cannot be returned or exchanged after event date regardless if they are defective or damaged.

Defective items must be reported to Marked by Imagination within 5 days of receipt of the item.  Marked by Imagination will cover all shipping and handling charges resulting from the replacement or return of items that have been verified to be defective.  Items returned for replacement will be replaced as the item was originally ordered.

ALL RETURNS MUST BE PRE-AUTHORIZED.  Refunds will not be provided for unauthorized returns.

To initiate a return or replacement, please complete a
Replacement/Return Authorization Request providing a detailed explanation of the problem and we will contact you within 48 hours to arrange your product replacement or return.

You may be required to provide photographed details of the product defect(s) for internal review prior to a return being authorized.  Detailed return instructions will be provided to you once your return has been authorized.

In cases where damage occurred during shipment it will be necessary to retain the original shipping container as it may be necessary for filing a damage claim with the shipper.

Once authorized, returned items must be received at Marked by Imagination within 10 days of authorization.  Returns must be shipped back in their original packaging.

Refunds will be credited when all defined return requirements and instructions have been met.

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